Refund & Return Policy for Choco Treats
Satisfaction Guarantee
We stand by our products. If you receive a damaged or defective item, or an incorrect product, we will promptly send a replacement or issue a refund once the damaged or defective product is returned. You will not incur additional shipping fees for the replacement. Please review our Cancellation & Return Policy for further details.
Refund & Return Policy
1. Defective or Incorrect Products
– If you find any defect (damaged, defected, or wrong product not the package box itself) after opening the box, inform our Customer Relationship Management Department immediately with photo or video proof in front of the delivery guy.
– Contact us via our Facebook page inbox or hotline at 01646854124
– Complaints must be made within the time of receiving the product.
– Used, swatched, or liquid/semi-liquid products are not eligible for exchange or refund.
– Products cannot be returned or exchanged if you simply change your mind or dislike the smell, texture, color, or design.
– Returns are not accepted if the package or the chocolate packet is broken, opened or if the product does not suit you.
– Mistakenly ordered products may be exchanged upon payment of return and resending costs, subject to management discretion.
– The original invoice, Choco Treats box, and intact packaging must be returned with the product.
2. Returning Your Product
– Within Dhaka: Our Customer Service will arrange for pickup at no extra charge (conditions apply).
– Outside Dhaka: You must accept the product and bear the return and resending costs.
3. Refund Policy
Refunds will be processed within 2-3 business days after receiving a return request, and an update will be provided within 7-10 working days. Refunds will be issued via the original payment method. For delivered orders, refunds will be processed minus delivery charges, service fees, and a 1.85% processing fee.
For support, contact us at:
– Hotline: 01646854124
– Email: contactchocotreats@gmail.com
Privacy and Confidentiality Policy
Welcome to the Choco Treats website (the “Site”) We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information, as well as the steps we take to protect it.
